Order Cancellation: Within 1 Business Day
Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched within 3-5 days from the order date. Shipped orders cannot be cancelled.
 

 

Return Policy: 

In order to qualify for a refund or replacement of Damaged Product, we ask our customers to contact us first, and then send the item back to us within 3 days of receipt.

Before enjoying easy exchange & return policy, you must contact us for return shipping address before sending the item back. The item/s you would like to return must be in their original condition i.e. not worn, altered or washed, with all tags attached and all accessories must also be returned together with the item. All the returned goods should be sent to the shipping address we email you.

We do not cover the shipping cost of returns or exchanges, customers are responsible for the shipping and handling costs.

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Refund Policy:

We guarantee your satisfaction and if for  items purchased from us is damaged, simply return them to us for an exchange or a full refund. If Product Damaged Notify us of the request to exchange or refund within 2 days from the time of goods receipt. Return Procedure as follows:

Please contact our customer support by email through contact us form, by Whatsapp chat and Facebook Messenger during our office hours. Our agents are available from 9am – 6pm (UTC+8) to answer your queries. A member of our support team will give you further instructions on how to proceed, based on your specific needs.

There is no return handling fee or whatsoever. Full refunds will be issued when we receive the item. However, customers are responsible for the return shipping cost. Please ensure all items (including all parts, accessories) are returned together with the invoice or order ID number for us to process your refund faster.